Effective Date: December 1, 2024

buybackfactory.com (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website [buybackfactory.com] (the "Site"), and use our iPhone buyback services, in compliance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada and Facebook’s advertising policies.

Please read this Privacy Policy carefully. By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect both personal and non-personal information when you use our services, including when you visit our Site, place an order for an iPhone buyback, or engage with us in other ways.

Personal Information: This may include, but is not limited to:

• Full Name
• Email Address
• Phone Number
• Shipping Address
• Payment Information (e.g., credit card details, PayPal information)
• Device Information (e.g., model, serial number, condition of your iPhone)

Non-Personal Information: This may include:

• Browser and device type
• IP address
• Pages visited on the Site
• Time spent on the Site
• Referring/exit pages and URLs
• Other technical data related to your interaction with the Site

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing transactions and providing the iPhone buyback service
• Communicating with you about your order or inquiries
• Sending marketing communications (with your consent) about promotions, discounts, or new services
• Improving our website, products, and services
• Analyzing website traffic and user behavior
• Complying with legal obligations and resolving disputes

3. Facebook and Online Advertising

We may use Facebook’s advertising services, including Facebook Pixel, to track user behavior on our Site for the purpose of delivering relevant ads to you across Facebook and its partner networks. Facebook Pixel collects anonymous data about your actions on our website (such as pages visited, time spent, and actions taken) and helps us measure the effectiveness of our advertising.

Facebook Advertising:

• We do not share your personally identifiable information with Facebook directly.
• Facebook may combine data from our website with other data it holds about you to target specific ads.
• You can control your advertising preferences through your Facebook account settings.

For more information about Facebook’s use of data and to manage your preferences, visit Facebook’s Privacy Policy: [https://www.facebook.com/policy.php].

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your personal information in the following situations:

• Service Providers: We may share your information with trusted third-party vendors and service providers who assist us with business operations, such as payment processing, shipping, and customer support. These service providers are contractually obligated to keep your information secure and use it only for the purpose of providing services to us.
• Legal Compliance: We may disclose your information if required to do so by law or in response to a valid request by government authorities (e.g., a court order).
• Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owner.

5. Security of Your Information

We take the security of your personal information seriously and employ industry-standard security measures to protect it from unauthorized access, alteration, disclosure, or destruction. These measures include encryption and secure access controls.

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site and improve the functionality of our services. Cookies are small files stored on your device that help us remember your preferences and understand how you interact with our Site.

You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of the Site.

7. Your Rights and Choices

As a resident of Canada, you have the following rights with respect to your personal information:

• Access: You can request access to the personal information we hold about you.
• Correction: You may request that we update or correct your personal information if it is inaccurate.
• Deletion: You can request that we delete your personal information, subject to certain exceptions (such as if we need to retain it for legal or business purposes).
• Opt-Out of Marketing Communications: You can opt out of receiving marketing emails from us by following the unsubscribe instructions in the email or contacting us directly.

To exercise any of these rights, please contact us at [support@buybackfactory.com].

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised policy on this page with an updated "Effective Date." We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your rights, please contact us:

buybackfactory.com
231 Oak Park Blvd,
Oakville, ON L6H 7S8,
Canada
Email: [support@buybackfactory.com]

By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

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